If you have forgot either username or password of your website, you can easily access or recover account by clicking ‘forgot password’.
But when you have forgot both username and password of your website, you can still access and change your password by following the below steps.
Step 1: If you get the following error while logging into your website, or if you have forgotten the username and password, close that tab and please follow next steps.
Step 2: Login to your hosting service provider website.
(Usually c-panel or h-panel)
Step 3: Click on the Manage button next to the website that you want to access.
Step 4: Click on the Dashboard
Step 5: Click on Edit Website
(This should take you to your website dashboard)
Step 6: After you entered your website dashboard, on the right side you can see your Username. To change your password, please click on that icon.
Step 7: Scroll down to find Account Management. Under that you change the password by clicking on New Password.
Step 8: Enter your desired password.
Step 9: Scroll down to the end of the page and click on Update Profile.